Q: Where do you list the property?

A: Airbnb & VRBO. On Airbnb, you own the listing. It is under your name and Scott acts as a co-host. That way, you get to keep your superhoststatus and star ratings if we ever part company. VRBO, I own the listing, but you still get paid directly. You also have access to the apps to see all the communications between Scott and the guests for full transparency.

 

Q: Where do most of the bookings come from?

A. Airbnb – almost 95% of the bookings are through Airbnb. VRBO is an older platform that have a legacy base of users that still feel comfortable using that. We use it to attract all customers.

 

Q. Should I allow Dogs?

A. YES! 85% of our bookings include pets. The home is cleaned the same way regardless if pets were present or not. We will discuss pet fees as part of the larger set of fees.

 

Q. How does the money and billing work?

A. Both Airbnb & VRBO are set up for you to get paid directly. Payouts are sent 1-2 days into the booking. Scott bills you at the end of each month for the 15% management fees (on the nightly rate only) and any other services (e.g. pest control, mowing, repairs, etc). Cleaning fees are paid directly to the cleaner through Airbnb. VRBO does not allow that, so Scott will bill you for any VRBO cleanings.

 

Q. Do I need to remit taxes?

A. No. Airbnb and VRBO do that automatically for you.

 

Q. How does the cleaning work? 

A. You will have one dedicated cleaner for your home. This maintains quality and consistency. The cleaner and Scott will walk through the house and specify how the cleanings will work before the season begins. 

 

Q. How do the linens work?

A. Linens are managed centrally offsite. Scott supplies all linens including: All towels (bath, hand, foot, and washcloths), all sheets for all size beds, and kitchen linens (dishrags and towels). Bed covers are washed as needed on site (typically every other stay). If all covers need to be washed, we ask owners to have a backup set for each bed and covers will be taken off site and laundered. 

 

Q. Do I need pest control?

A. YES! It is absolutely required that monthly pest control is performed on the property. Guests do NOT like bugs and will be quick to complain if they see any. Our pest maintenance comes with same-day re-sprays if guests encounter live bugs.

 

Q. Are there black out dates that I cannot use my property?

A. NO! It’s your house – you can use it when you want! We do require our cleaning team to clean after every guest, including friends and family, to ensure quality and consistency. Friends and family cleans will be billed at the end of each month on your invoice. Whenever you have a personal stay, simply let Scott know ASAP and he will block it out.

 

Q. What happens if there is an emergency or something breaks?

A. Scott will immediately notify the owner of the problem and course of action. No money will be spent until the owner OK’s the course of action. Scott will also keep the owner apprised of updates until the work is complete.